26 - 28 June, 2018 | Germany

Stephen King


Player Support Manager
Outplay


11:50 AM PANEL DEBATE: AUTOMATION AND IT’S USES IN SERVICE TEAMS

This will be an interactive session whereby the panel participants will cover discussion points such as the below and the audience will be invited to ask any questions they may have via our live streaming question service.
·         How is AI impacting QA, Loc and CS (blurring lines between QA and programmers, Machine Translation, Chatbots and preventing tickets), what is the impact on skills required and how good is it against biometrics and data analytics
·         Preparing our teams for the future 

10:50 AM BRIDGING THE LIVE OPERATIONS GAP – HOW COMMUNICATION BETWEEN DEPARTMENTS CAN TURN INFORMATION INTO AN ACTIONABLE OUTCOME

  • Lessons Learned from a 6 year history between QA and CS
  • Whats in the box? – A breakdown of the Outplay toolkit and how we utilise it to get results
  • Tracking the live issue process from discovery to fast solution
  • Communication: do’s and don’ts


Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda