Business Development Director, EMEA
1:30 PM OPEN FLOOR DEBATE
Our first year hosting a customer support and community management track is kicked off with an open floor debate, all are encouraged to participate on the hottest topics within CS and CM!
· Chat Bots
· Live Chat Operators
· Fully engaged staff – why is this vital and what are the obstacles?
· Regional considerations when interacting with players
· Knowing your player - Player Analytics? Feedback?
· Proving the success and ROI of CS