26 - 28 June, 2018 | Germany

Stefan Abadzhiev

Business Development Director, EMEA
TELUS International


Our first year hosting a customer support and community management track is kicked off with an open floor debate, all are encouraged to participate on the hottest topics within CS and CM!
·         Chat Bots
·         Live Chat Operators
·         Fully engaged staff – why is this vital and what are the obstacles?
·         Regional considerations when interacting with players
·         Knowing your player - Player Analytics? Feedback?
·         Proving the success and ROI of CS

Check out the incredible speaker line-up to see who will be joining Stefan.

Download The Latest Agenda