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Gamers INC! When the Public Black Box Test Games

Black box testing is where the tester plays the full build of a game but is unaware of the coding mechanics, implantation and content. In this article, we focus on the impact of the gaming public reporting on bugs during game releases, beta opt-ins and demos. It is an important issue which carries potentially negative efffects on a game's reputation. By providing insight from QA testers and managers, we delve into the workflow issues in QA that are not apparent to the public, as well as the psychology of crowds and individual testers, and the risks that occur with extended periods of testing. Finally, we take a look at the advantages of automation and lessons from the console industry.

Op-Ed: Why Game QA Matters

Whenever we gather at this event to discuss the issue of quality assurance in the gaming industry, we frequently focus on the "how" of improvement - how to be more efficient, how to decrease costs, and how to stay ahead of the technology curves. These are certainly valid questions, but as we approach this year's Game QA & Localisation conference, we also want to bring things back to the basics and remember why this activity is so important. It's not just about creating a quality game, it's about building a quality reputation - and ensuring players stay loyal to a brand by associating a clean gaming experience with your products. Here, one gamer offers his opinion on exactly why QA matters, and shares the experiences that have frustrated him most over the years...

Buff Your Localisation in 5 Levels

The global games market is expanding rapidly making localisation a key opportunity for publishers now more than ever. Ahead of the 5th Annual Game QA & Localisation Forum, Gaming IQ spoke to Dario Quandamstefano, Localisation Manager at Berlin-based mobile & social gaming publisherWooga (and speaker at #GameQALoc) and he shared five localisation trends that helped make Wooga a success.

Download your complimentary copy now for tips and insights on how to organise localisation teams and partners, as well as the best technological tools to use >>

QA Case Study: Lessons Learned from the Story of Overwatch

“What?! How did you manage that?!” These were the sort of remarks made by the audience at Blizzard’s short intro to QA on Overwatch at last year’s Game QA & Localization Europe conference in Barcelona, at a casual comment that QA had veto power over level design. Here we get a sneak-peak into the story on how Overwatch’s QA team interacts with the development team.

This feature explores the high-level challenges facing a team coming from a canceled project, the importance of starting a new project with QA considerations from the beginning and wrapping a project together by leveraging QA in new ways...

You can download your free copy below for insights into the journey

How Virtual Reality has changed the games testing environment: Pole to Win explores

The development of Virtual Reality hardware, and associated games, has shaken up quality assurance testing organizations. Testers must overcome various challenges in order to create a high functioning testing environment that is beneficial to both testing staff and to game developers.

Ahead of the Game QA and Localisation Europe forum, Pole to Win delved into the deeper challenges faced with Virtual Reality testing.

Download the whitepaper here for exclusive insight…

Game QA & Localisation Trends: Are Producers getting more involved in the QA process?

Underscoring all QA decisions is – of course – the issue of financial viability. However, in recent years, the obsession with the balance sheet seems, in some cases, to have caused divide over who is – or should be – making the decisions when it comes to QA and Localisation. Many are now seeing producers get final say, while others are insisting the QA/Localisation departments should be ultimately responsible for their own output, including decisions that determine their specific outsourcing partners and tools. With these shifts come confusion and internal tensions. Is there a “right way” to oversee the quality of a game, or is each product and studio different?

This report presents findings from Gaming IQ’s latest survey of the market. Over 200 professionals involved in Game QA or Localisation worldwide offered us their insight and opinion on a number of the most pressing issues, and the responses provide a general measurement of the industry trends at present.

Download the report for exclusive insight...

Exclusive Content

The tangible benefits of Customer Support and Community Management: A story in 5 chapters

In the gaming industry, the player base is famous for being unique and requiring high maintenance, in return for loyalty and maximum advocacy to a company. We wanted to know more about how Customer Support and Community Management matter for a company and especially for game quality. 

With the help of Jeffrey Otterspoor, Director of Community Operations at GamePoint and speaker at Game Quality Forum Europe 2018, we found the answer in 5 chapters.