26 - 28 June, 2018 | Germany

CONFERENCE DAY TWO

8:30 am - 9:00 am REGISTRATION AND NETWORKING COFFEE

9:00 am - 9:10 am CHAIRMAN'S RECAP OF DAY ONE AND WELCOME TO DAY TWO

9:10 am - 9:50 am 20 YEARS OF GAMEPOINT: A LOOK INSIDE THE COMMUNITY

Jeffrey Otterspoor, Director of Community Operations,GamePoint
·         Challenges in a real-time mature multiplayer environment with live public chat (e.g. toxicity, anonymity, regional cultures)
·         Crisis management
·         What it means to humanize your operation
·         Customer relations and keeping users engaged through means of online & offline events
·         How we will be looking at the future
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Jeffrey Otterspoor

Director of Community Operations
GamePoint

9:50 am - 10:20 am TESTRONIC


Sponsored by: Testronic

10:20 am - 10:50 am NETWORKING COFFEE BREAK

·         Demonstrate the efficiencies brought by a tight collaboration - from Production to Localisation.
·         Scopes: Projections vs Actuals
·         Localisation core team structure: how roles and responsibilities were divided
·         The necessities for collaboration: from planning to testing
·         The outcome of collaboration: values and shortfalls
·         Did collaboration become a key to successful Localisation?
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Nadege Josa

Senior Project Manager - Localisation Services - WWS Europe
Sony Interactive Entertainment Europe

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Florentina Neagu

Producer
Guerilla Games

11:30 am - 12:00 pm KEYWORDS


Sponsored by: Keywords Studios

12:00 pm - 12:30 pm HOW TO GET PEOPLE TO MOVE TO A ROCK IN THE MIDDLE OF THE ATLANTIC AND TEST EVE ONLINE

Euan Hislop, Quality Assurance Analyst,CCP Games
·         The problems or challenges we face – Geographically
·         The problems or challenges we face – Technically, learning EVE is hard let alone testing it
·         What we look for when employing and why we recruit internally rather than outsource
·         Career development within QA at CCP, aiding commitment and loyalty to QA 
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Euan Hislop

Quality Assurance Analyst
CCP Games

12:00 pm - 12:30 pm VARIABLES VS. FUZZIES IN THE TEXTS FOR MULTILINGUAL LOCALIZATION

Katerina Florinskaya, Localization Lead,Game Insight
If several lines differ by one word only, localization team usually suggests to the game developers: hey, cut the budget, spare time – add a variable tag.
·         And if we translate not only to FIGS?
·         Or even translating to FIGS, if we still care for the style?
·         Or if there are several tags, and you cannot swap them?
·         And if in a week we have more texts of the same kind?
·         And, by the way, how will we check all those in our game?
Several cases with various solutions will be presented: with full lines to translate, and those with tags, - their pros and contras, pricing, and timing. Also, let us discuss the general tendencies in processing repetitive texts.
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Katerina Florinskaya

Localization Lead
Game Insight

12:00 pm - 12:30 pm RISK MITIGATION AND ESCALATION PLANNING

Tara Brannigan, Head of Customer Support and Community Management ,Flaregames
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Tara Brannigan

Head of Customer Support and Community Management
Flaregames

12:30 pm - 1:30 pm NETWORKING LUNCH

1:30 pm - 2:00 pm LOCALISING AND PUBLISHING 3RD PARTY MMO DONE RIGHT

Evgenia Agranomova, Deputy Head of QA,Innova Glinka Konstancja, Senior QA Coordinator,Innova
·         Localisation: more than just translating the game
·         Common challenges faced by local game publisher and how to deal with them
·         How developers can work most efficiently with local publishers
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Evgenia Agranomova

Deputy Head of QA
Innova

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Glinka Konstancja

Senior QA Coordinator
Innova

1:30 pm - 2:00 pm EXPANDING THE ROLE OF LOC TEAM: BEING PART OF THE PRODUCTION PROCESS

Natalie Gladkaya, Director of Localisation,Plarium
  • "Where does this string appear?" - Knowing your product from early development stages
  • Adding team value:
  • Collaborating with UI/UX Design
  • Taking part in creating game interface texts
  • Localization QA
  • Benefits vs. Challenges of expanding the role of Loc Team
  • How we do it: Building a Loc Team with dynamic roles
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Natalie Gladkaya

Director of Localisation
Plarium

1:30 pm - 2:00 pm DOING MORE WITH LESS: 28 HANDS TO SUPPORT 300M PLAYERS

Arsenii Dudinov, Director of Community Management,Plarium
·         An overview of the Customer Support Team
·         How we adapt to the increasing workload without sacrificing the quality
·         Automation: why we need it, how it's done, and the benefits it can give
·         Lessons we have learned
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Arsenii Dudinov

Director of Community Management
Plarium

2:00 pm - 2:30 pm PROS AND CONS OF ADAPTING GAAS WORKFLOW IN AAA GAME QA

Karol Langier, Senior QA Tester,Techland
In this presentation I will talk about my experiences of adapting some aspects of GAAS workflow in already existing AAA product. How it differs between standard development process and what are some benefits for both QA and Developers. I will mention different role of Testers in environment where content creation is driven by consumer feedback. Also, what challenges lie when constantly working within harsh time constraints and how it can lead to better cooperation between developers and QA on all stages of development. 
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Karol Langier

Senior QA Tester
Techland

2:00 pm - 2:30 pm PANEL DISCUSSION: Culturalisation and Localisation: How far is it possible to adapt an idea to a different culture, and is it even necessary?



Sponsored by: RoundTable Studio

2:30 pm - 3:00 pm NETWORKING COFFEE BREAK

3:00 pm - 3:30 pm PTW


Sponsored by: Pole To Win

3:30 pm - 4:30 pm ROUNDTABLE DISCUSSIONS

Collaborate with your industry peers and work through the most relevant challenges to you, opt onto these discussion groups in advance of the conference, every 20 minutes move onto a different topic (15-20people max). To ensure the discussion is of benefit, each roundtable will elect a leader who will prompt the conversation and feedback what has been discussed at the end of the session.
  1. Acquiring, retaining and developing talent; outsourcing vs. internal teams; training and developing staff
  2.  Mobile - Automation
  3. PC - Automation
  4. Console – Automation
  5. Risk mitigation and escalation planning
  6. Building a team you completely trust
  7. How can feedback on localisation topics (truncations, overlaps, mistranslations) from customers be forwarded to localisation in an efficient way?
  8. How can you encourage customers to report such issues? What is an easy and efficient workflow to do this? Which tools could be used?
  9. How to prepare for engaging with new territories as they become accessible to drive growth

4:30 pm - 4:30 pm CONFERENCE CLOSE